NaSafe Agencies and organisers
Looking after a Hajj group
During Hajj, every group moves at the same hours, in Mina, Arafat and Muzdalifah. NaSafe lets the guide run a roll call before each move, see who did not answer, and read the last known location of a missing pilgrim. The app installs on the phones pilgrims already own.
During Hajj everyone moves at once, at the same hours, in the same places. That is where a pilgrim gets lost fastest, and that is where NaSafe earns its place.
At which moments of Hajj does a group come apart?
In Mina, among tents that all look alike. In Arafat, when hundreds of groups move at the same hour. In Muzdalifah, at night, among thousands of people. And sometimes simply in a car park, between two identical coaches.
A pilgrim who speaks neither Arabic nor English, and sometimes not the language of his own group either, cannot always explain who he is, where his hotel stands, or how to reach his guide.
What does the guide see during Hajj?
The guide starts the roll call before every move and sees, on one screen, how many pilgrims answered, which ones are missing, and which one raised an alert.
For a pilgrim who is missing, he opens the card and sees the last known location, with the time and the address of the area. Searching in the right place rather than at random changes everything when the crowd is that dense.
Does NaSafe replace the agency or the booking platform?
NaSafe replaces neither your agency nor the platform the trip was booked through. It installs on the phones your pilgrims already own, and it serves the guide who is on the ground with them.
Guide and pilgrim use the same app. The agency hands out the group code, and getting started takes ten minutes at most.
Frequently asked questions
The app is built for exactly those moments, when groups cross and mix. It depends on the mobile network on the ground: when there is none, a pilgrim's answer is sent as soon as the network returns, and the guide can confirm the ones standing right there himself.
No, it is the same app. The role follows the group code the agency provides.
His emergency card reads in French, English and Arabic. He shows it himself to a paramedic or an official, who finds his name, his group and his guide's number on it.